Shop Policies

This page outlines how orders are processed, shipped, and handled so you know exactly what to expect when ordering from Gleaux Shop. If you have additional questions, our FAQ page may be helpful.

Order Processing Time

All orders are processed within 1–2 business days. Business days do not include weekends or holidays.

Once your order ships, you will receive a confirmation email with tracking information. Please note that processing time is separate from shipping transit time.

Shipping

All orders are shipped from Kennewick, Washington (99336) using USPS, UPS, or FedEx.

U.S. Shipping Rates

Shipping rates are based on order total and package weight:

  • Free standard or ground shipping on U.S. orders over $75
  • Flat rate $7.99 for orders $75 and under with a total package weight of 1 lb or less
  • Flat rate $9.99 for orders $75 and under with a total package weight over 1 lb

Shipping eligibility and rates are automatically calculated at checkout.

Shipping transit times vary by carrier and destination. Gleaux Shop is not responsible for shipping delays once a package has been transferred to the carrier.

We package orders using eco-conscious materials whenever possible, including biodegradable packing peanuts, recyclable paper, and recycled void fill. Packaging choices may vary based on product size, protective needs, and seasonal shipping conditions.

Heat & Seasonal Shipping

Candles and wax-based products may be sensitive to high temperatures during transit. During warmer months, we make every effort to ship orders at the beginning of the week to help minimize prolonged transit times and reduce the risk of heat exposure during delivery.

Despite these precautions, Gleaux Shop is not responsible for melting or heat-related issues once an order has been delivered, including packages left unattended after delivery, and cannot guarantee carrier handling conditions during transit.

Address Accuracy

Customers are responsible for providing an accurate shipping address at checkout. Orders returned due to an incorrect or incomplete address may require an additional shipping fee to be resent.

At this time, we ship within the contiguous United States only.

Local Delivery

Local delivery is available to customers located within 10 miles of Kennewick, Washington (99336).

  • Free local delivery on orders $50 and over

Eligible local delivery orders are delivered within 1–2 business days after processing. If your order qualifies for local delivery, this option will be available at checkout.

For local delivery orders, please include any specific delivery instructions (such as gate codes, preferred drop-off locations, or delivery notes) in the Order special instructions box when viewing your cart.

Returns & Exchanges

We accept returns for unused products for any reason, including if the scent is not the right fit for you. We do not offer direct exchanges; customers are welcome to place a new order after their return has been completed.

To be eligible for a return, items must be in their original condition:

  • Candles must be unlit
  • Wax melts must be unbroken
  • Incense must be unused and in its original packaging and quantity

Return requests must be initiated within 14 calendar days of delivery.

Once a return request is approved, returned items must be postmarked within 10 calendar days of approval to remain eligible for a refund.

To start a return, please email lindsey@gleauxshop.com with your order number, the item(s) you wish to return, and the reason for the return.

Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

Refunds

Once a return is received and inspected, eligible refunds will be issued to the original form of payment.

Please allow 5–10 business days for refunds to appear on your statement after processing. Original shipping fees are non-refundable.

Damaged Items

If your order arrives damaged, please email lindsey@gleauxshop.com within 10 calendar days of delivery and include clear photos of the damaged item(s), the shipping box, and any packing materials.

Approved damaged items will be refunded or replaced at our discretion at no additional cost. Damage that occurs after delivery due to improper handling, storage, or use is not eligible for replacement or refund.

Damage claims submitted after 10 calendar days of delivery may not be eligible for review.

Additional Notes

Gleaux Shop products are handmade and packed in small batches, and natural variations in color, scent strength, and finish may occur.

All products are intended for personal use only and should be used according to the provided safety guidelines.